This Agreement contains the terms and conditions on which Rentoza provides personalised subscription services and associated devices to you, our customer.

1.1 Certain clauses are highlighted in this style to draw your attention, as they may:

- Limit the liability of Rentoza or a third party;
- Create risk or liability for you;
- Compel you to indemnify Rentoza or a third party;
- Serve as your acknowledgment of certain facts.

1.2 This Agreement supersedes any previous agreements between you and Rentoza relating to the same subject matter.

1.3 Offers are valid while stocks last. Rentoza reserves the right to alter or withdraw advertised deals without notice. Device options are dependent on the selected offer. For more details, speak to a Rentoza agent or visit www.rentoza.co.za. E&OE (Errors and Omissions Excepted). All prices include VAT.

1.4 Prices displayed on product pages are final. Any prices shown in promotional or marketing material are subject to change without prior notice due to exchange rate fluctuations or unforeseen economic circumstances.

2.1 These definitions are provided for clarity and are aligned with applicable laws such as the Consumer Protection Act (2008), among others.

2.2 In interpreting this Agreement:

“Rentoza Subscription Service”, “our services”, or “the service” refers to Rentoza’s personalised access to and use of devices, accessories, appliances, and electronics, including all related features and functionalities.

Words indicating one gender include all genders, and singular terms include the plural.

“Days” refers to calendar days unless qualified as “business days”, which excludes Saturdays, Sundays, and South African public holidays.

Where days are prescribed, the first day is excluded, and the last is included—unless it is not a business day, in which case the next business day applies.

“But not limited to” indicates that listed items are not exhaustive.

“Device” includes any electronic item, appliance, cellphone, camera, laptop, or other product available on Rentoza’s platforms.

“Notice” includes any digital or written communication from Rentoza or affiliated third parties regarding your order, payment status, or other official updates.

“Website” includes rentoza.co.za, Meta Platforms, or any other platform Rentoza uses for access or onboarding.

“Operation of Law” refers to dates or timeframes set by legislation that affect the Agreement.

“Monthly Subscription” refers to a 30 or 31-day period starting from the first payment date, adjusted for February or leap years.

“Marketing goal(s)” includes using decommissioned devices to promote services or retire devices at the end of their life cycle.

3.1 You consent to Rentoza collecting, processing, and storing your personal data as outlined in our Privacy and POPIA Policy, which you accept by using our services.

3.2 We may engage third parties to assist in providing and fulfilling your subscription.

3.3 Your personal information may be passed through third party platforms within our ecosystem, strictly for the purpose of providing our services to you.

3.4 As a Rentoza customer, you consent to receiving direct marketing communications from us about our services unless you opt out.

4.1. You may place a subscription order online only. Your order constitutes an offer to subscribe to Rentoza’s services.

4.2. Our subscription services are available to any natural or juristic person residing within the Republic of South Africa, subject to legal eligibility.

4.3. Services are only available to individuals who are 18 years or older and legally capable of entering into binding agreements.

4.4. “Services” refer to the benefits provided through the use of the Rentoza Access Device, Rentoza Protect, and delivery services.

4.5. All access devices are supplementary to the service and are intended solely to enable access to the Rentoza Subscription Service.

4.6. Devices may be brand-new or previously used. Mobile devices may be opened and pre-configured with software or security applications.

4.7. You confirm that you are legally capable of entering into an agreement with Rentoza and are not restricted by any court order or legal authority.

4.8. Rentoza reserves the right to decline or cancel any subscription order, except where prohibited by law.

4.8.1. Rentoza may allocate new payments toward outstanding subscriptions.

4.8.2. Rentoza may cancel or reject subscriptions due to internal compliance with our Verification and Payment Policies.

5.1. Your subscription begins on the order date and will continue unless terminated by law or by either party, as described in Section 14.

5.2. Your subscription is governed by the term and billing schedule selected at the time of your order. The following conditions apply to all subscription durations and payment cycles:

5.2.1. The monthly subscription fee is due on your initial order date and will remain the billing date for your subscription unless formally amended.
5.2.2. Subscription terms may be 1, 3, 6, 12, 18, or 24 months. The term will conclude once all scheduled payments have been made or as otherwise agreed in writing.
5.2.3. Rentoza reserves the right to revise the range and availability of subscription terms at its sole discretion and may update these options from time to time.

5.3. Notwithstanding the above, Rentoza reserves the right to request full payment of the first month’s subscription fee upon placing the order.

5.3.1. A minimum subscription term may apply and will be stated in the applicable promotion or advertisement.

5.4. Your subscription fee will not increase during the fixed term, unless the product was obtained via a discounted promotion.

5.5. Rentoza reserves the right to change or withdraw subscription products. In such cases, Section 17 will apply.

5.6. If you do not communicate your intention regarding the next step at the end of your subscription term, Rentoza will continue to charge your subscription on a month-to-month basis under an evergreen agreement. This will remain in effect until you notify us of one of the following options:

5.6.1. Upgrade or downgrade your subscription  (See Section 12 for details on eligibility and process.)
5.6.2. Cancellation of your subscription (See Section 17 for procedures and implications.)
5.6.3. Buyout of the subscribed device – (See Section 7.4 for buyout terms.)

6.1. Access to the service is contingent upon successful verification of your identity and income.

6.2. You must provide a valid South African ID card/book, passport, or driver's licence.

6.2.1. Verification is required after payment.

6.2.2. This includes uploading clear images of your ID, a selfie, and completing a liveness test.

6.2.3. All images must be clear and legible.

6.3. Failure to provide verification will suspend your subscription and delay service.

6.4. You must submit a 3-month bank statement for the account into which your salary or income is paid. Bank statements may be pulled directly from your linked account.

6.5. If your billing or delivery address differs from the one on your documents, you must provide acceptable proof of address.

6.6. You confirm that you are over 18 years of age and legally able to enter into contracts.

7.1. Rentoza retains full legal ownership of all subscription devices during the term of your subscription.

7.2. You may not sell, transfer, or otherwise dispose of the device to any other party.

7.2.1. At the end of your subscription, the device must be returned to Rentoza for decommissioning.

7.2.2. If collection is not economically viable or if the device can be decommissioned remotely, Rentoza may cede or alienate rights to the device.

7.2.3. Devices removed from service may be sold, reused for marketing purposes, or repurposed.

7.2.4. Decommissioned devices are no longer associated with the Rentoza subscription service.

7.3. Rentoza may assign, cede, or transfer its rights and obligations under this agreement without prior notice.

7.4. It is your responsibility to contact Rentoza on or before the end of your subscription term should you wish to apply for a buyout of the subscribed device.

7.4.1. If no communication is received regarding your intention to buy out the device, your subscription will automatically continue on a month-to-month (evergreen) basis, and the standard subscription fee will remain payable until such communication is received.

7.4.2. If you notify Rentoza of your intention to buy out the device after the expiry of your initial subscription term, any subscription fees paid during the month-to-month period will not be credited toward the buyout amount. Rentoza operates as a subscription service, not an instalment sale provider, and is therefore not legally permitted to offer the product on a financed or deferred ownership basis.

7.4.3. You will remain liable for the full buyout amount, even if your subscription has transitioned into a month-to-month agreement and you have continued making payments. Monthly subscription payments made under the evergreen term do not reduce or offset the outstanding buyout fee.

7.5. If a buyout price is stipulated, you may take ownership of the product upon full payment of the buyout price after the subscription term ends.

7.5.1. Upon payment of the buyout price, Rentoza will issue a letter of ownership to you.

8.1. You agree to pay the subscription fee for the package you selected.

8.2. Your monthly payment must be made on the same day each month as your initial payment, subject to changes as outlined in Section 11.

8.2.1. You can find current pricing on our website at www.rentoza.co.za or by contacting our agents (see Section 22).

8.3. You must provide complete and accurate payment information.

8.4. Payments must be made via credit or debit card. EFT or direct deposit may be accepted at Rentoza’s discretion.

8.5. Subscription payments are recurring and will continue automatically unless terminated in accordance with Sections 14 or 17.

8.6. You are not entitled to withhold or offset any payment due to any claim against Rentoza.

8.6.1. This includes, but is not limited to, claims relating to delivery delays or device issues covered under Section 19.

8.7. You authorise Rentoza to debit any credit or debit card(s) on file for:

8.7.1. Adjustments for errors (yours or ours);

8.7.2. Reversals of invalid or fraudulent transactions;

8.7.3. Dishonoured payments;

8.7.4. Subscription and late payment fees (Section 9);

8.7.5. Non-payment fees, amending subscription fees (Section 11);

8.7.6. Collection costs (Section 15), and

8.7.7. Any other charges related to your agreement, including VAT, chargeback fees, setup or stationery fees.

9.1. If a payment is late, a late payment fee of R300 (or the maximum permitted by law) may be charged.

9.2. Rentoza reserves the right to apply either the flat late payment fee or a pro-rata fee, at our discretion.

9.3. Late payment or pro-rata fees are payable immediately or on the arrangement date, in accordance with Section 11.

10.1. If payment is not received on the due date or agreed arrangement date, Rentoza may suspend the subscription, including but not limited to locking the device.

10.2. If no communication is received, we may hand your account over to a third-party collection agency to recover outstanding payments or the device.

10.3. We may block access to the device, network, or any related services.

10.4. In the event that your subscription is suspended due to non-payment, Rentoza may implement measures to restrict access to your device or related services. The following provisions apply upon resolution of the outstanding payment:

10.4.1. Once full payment is received, Rentoza will reactivate your device or service within 24 hours.

10.4.2. Rentoza will not be held liable for any data loss, service interruption, or other damage incurred as a result of the suspension, blocking, or subsequent reactivation of your device or service.

10.5. If an arrangement fails after service suspension, collection proceedings will be initiated per Section 15.

10.6. You may be listed as a default payer for the full value of the subscribed item:

10.6.1. You will be listed if no payment is received within one (1) day of the due date.

10.6.2. After 28 days without payment, you may be blacklisted.

10.7. If we cannot recover the outstanding payment or device, we will escalate the matter to a third-party collection agency.

10.8. Rentoza reserves the right to withhold funds in cases where the device is not returned or payments are not made.

11.1. You may request to change your subscription package by contacting our customer services team (see Section 22), subject to Section 14.

11.2. You agree to pay any difference in subscription fees resulting from an upgrade.

11.3. Rentoza reserves the right to amend subscriptions based on stock availability or other business considerations.

11.4. Rentoza may offer a discount to compensate for changes initiated on our side.

12.1. Your subscription will automatically renew unless cancelled (see Section 17) or terminated (see Section 14).

12.2. Payments will continue via your credit/debit card or EFT, as previously agreed.

12.3. You may continue using the device until the end of your subscription term or until amended under Section 11.

12.4. Subscription upgrades or downgrades are allowed, subject to:

12.4.1. Completion of the original term and payment of all outstanding fees; or

12.4.2. Rentoza’s discretion in approving a customer appeal for changes mid-term.

12.5. It is your responsibility to notify Rentoza on or before the end of your subscription term should you wish to upgrade your device. If no such communication is received, your subscription will automatically convert into an evergreen agreement and continue on a month-to-month basis until Rentoza receives formal notice of your intention to upgrade.

13.1. Rentoza may suspend or block your service with notice (where practical), in the following cases:

13.1.1. You breach this agreement or any other subscription agreement with us;

13.1.2. We are instructed to do so by a regulatory authority;

13.1.3. Any other condition outlined in this agreement applies.

13.2. If your device is lost or stolen, you must report it to Rentoza so we can block the device.

13.3. “Block” means disabling the device through electronic or other means.

13.4. Sections 13.2 and 16 apply in cases of theft or loss.

13.5. Rentoza may charge reasonable fees for suspending, disconnecting, or reconnecting services.

13.6. If your subscription is terminated and we alienate or sell the device, Rentoza will remove any suspension software from the device.

13.7. If you cancel your subscription under Section 14, Rentoza may block the device on the termination date, and you waive any claims against us for doing so.

14.1. Rentoza may terminate your subscription if you breach this agreement and fail to remedy the breach within three (3) business days of being notified.

14.2. If terminated, you are liable for:

14.2.1.  All outstanding fees;
14.2.2.  A reasonable early cancellation charge, as determined by Rentoza.

14.3. You must reimburse Rentoza for any costs incurred due to your breach, including:

14.3.1. Tracing and recovery of the device;

14.3.2. Legal costs on an attorney-client scale;

14.3.3. Collection commissions;

14.3.4. Transport, repair, or storage costs; or

14.3.5. Replacement value of the device;

14.3.6. Any other damages or contractual penalties.

14.4. Section 14.3 also applies reciprocally where appropriate.

14.5. Upon cancellation, Rentoza will remove any suspension software from your device (if applicable).

14.6. Rentoza may choose to charge either the replacement cost or associated handling costs, at its discretion.

14.7. Any attempt to tamper with or disable Rentoza’s security software will result in immediate termination of your subscription. You will be liable for the device’s replacement cost and may face legal action.

15.1. In the event of a material breach, missed payment, or other misconduct, Rentoza reserves the right to repossess any devices, accessories, or services provided.

15.2. We may appoint third-party service providers to assist in recovering devices or enforcing contractual performance.

15.3. At our discretion, we may delay initiating collection to give you an opportunity to remedy the breach.

15.4. The collection process will follow the provisions of Sections 9, 10, 14, and 17, unless immediate recovery is required due to damage, risk, or loss to Rentoza.

15.5. Before returning a device for collection, the customer must remove:

15.5.1. All passwords;
15.5.2 All accounts; and
15.5.3 Any form of reset protection.

15.6. If the device is returned locked, Rentoza reserves the right to charge a fee for password or account removal.

16.1. You must notify Rentoza within seven (7) business days of any loss or damage to a device.

16.2. You remain liable for subscription fees and associated charges, regardless of loss or damage, as per Section 19.

16.3. Loss or damage does not entitle you to suspend or withhold payments—even if the incident was accidental or caused by negligence.

17.1. You may cancel your subscription within five (5) business days of purchase, without cause, by contacting our customer service team (see Section 22).

17.2. Cancellations are effective from the next billing date. Refunds will be initiated thereafter.

17.3. Refunds will be made to the same card used for payment.

17.4. Refunds may take 5 - 7 working days to reflect in your bank account.

17.5. You indemnify Rentoza from any liability for delays in refund processing times.

17.6. Your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act remain unaffected.

17.7. Outside of the five-day window, refunds will only be processed if:

17.7.1 Rentoza is unable to fulfil your subscription (you may receive a pro-rated refund); or

17.7.2 Exceptional circumstances apply, to be evaluated case-by-case at Rentoza’s discretion.

17.8. Contact our support team for refund requests (see Section 22).

17.9. If your subscription ends, is paused, or cancelled, your access to the device and all related services will be blocked.

17.10. Rentoza may cancel your subscription at any time, with immediate effect, for non-payment or breach of these terms.

17.11. We will make reasonable efforts to contact you before cancellation or initiating the collection process (see Section 15).

18.1. You agree to indemnify Rentoza and its affiliates against any loss, claim, harm, or damage resulting from your breach of this Agreement or misuse of the device or services, except where caused by gross negligence or wilful misconduct by Rentoza or its agents.

18.2. Rentoza is not liable for any failure to perform due to causes beyond our control, including but not limited to:

Technical issues;
Government regulations;
Licence termination;
Force majeure;
Labour disputes; or
Any unforeseen circumstances beyond our control.

General

19.1. Rentoza Protect is a value-added service that helps keep your product in working condition by offering discounted repairs or replacements, subject to a successful application and Rentoza’s discretion.

19.2. You must take reasonable care of the product and avoid damage, negligence, or misuse. Failure to do so may result in the forfeiture of Rentoza Protect benefits and full liability for replacement costs.

19.3. Should you choose to initiate the buyout process, your product will no longer be covered by Rentoza Protect. While the product remains the property of Rentoza until such time as your buyout has been completed, once you have initiated the process you will need to insure the product on your own account, should you wish to maintain cover. Should buyout not be completed, any damages or repairs which would ordinarily be covered by Rentoza Protect will be for your own account.

19.4. To qualify for Rentoza Protect, you must:

19.4.1. Use surge protection;

19.4.2. Avoid unauthorised or negligent use;

19.4.3. Promptly report damage, theft, or loss to care@rentoza.co.za;

19.4.4. Notify us of any address changes with supporting documents.

19.4.5 Failure to comply with the above may lead to the rejection of your application or forfeiture of protection. International travel with Rentoza products is at your own risk and disqualifies you from coverage.

Scope of Coverage

19.5. Rentoza Protect applies to all products owned by Rentoza under an active subscription. You may not alter, repair, or interfere with the physical or software components of the product. Attempting to disable tracking or security software will lead to immediate termination and repossession.

19.6. Only customers with active subscriptions may apply. You cannot apply for Rentoza Protect on behalf of others.

19.6.1. An "active subscription" refers to ongoing payments under the original term or an evergreen agreement (month-to-month) after the initial term ends.

Rentoza Protect Fee (RPF)

19.7. In the event of damage, loss, or theft, you are liable for a non-refundable Rentoza Protect Fee (RPF).

19.7.1. The RPF is mandatory and separate from your monthly subscription or buyout fee. It must be paid using the link provided by Rentoza.

Rentoza Protect Fee (RPF) Categories and Rates

RPF is calculated as the greater of either:

A flat rate, or
A percentage of the product’s retail value.

These categories include:

19.8.1. Moderate-Value Electronics (≤ R10,000):

-Mobile devices, laptops, wearables, audio systems, drones, smart home and personal care products.

19.8.2. All Gaming Consoles:

-Includes handhelds but excludes games and accessories.

19.8.3. Appliances:

-TVs, fridges, microwaves, washers, dishwashers, power solutions, baby gear, and fitness equipment.

19.8.4. High-Value Electronics (> R10,000):

-Same categories as 19.8.1 but higher in value.

19.8.5. Miscellaneous:

-Accessories, cables, VR gear, and games.

19.9. Your RPF is affected by factors such as payment history, timing of your claim, and past application behaviour.

19.10. Please refer to the RPF table below for illustrative values.