To get verified, we'll need your ID, proof of address, and access to your primary bank account so we can confirm your income and affordability. This helps us make sure everything checks out before your subscription is approved.

Verification protects both you and us. It confirms your identity, prevents fraud, and ensures we're able to offer subscriptions responsibly. It's a once-off process that unlocks full access to Rentoza's products.

Most verifications are completed within a few hours, but it can take up to 48 hours depending on your documents and bank connection. You'll receive updates every step of the way — no need to guess where things stand.

Your upfront payment shows intent and allows us to reserve your product while we verify your details. If your verification isn't successful, the payment is immediately refunded — no stress, no risk.

Simply log in to your account and head to your Verification tab. You'll see live updates on your progress, any missing info, and what's needed next.

If your verification didn't go through, it's usually because we couldn't confirm your income, address, or identity. You can absolutely reapply once those details are updated — our support team can guide you through what to fix.

If you're self-employed, we'll need your personal bank statements showing regular income, plus your ID and proof of address. The clearer your documents, the faster your verification will be approved.

You'll need a valid passport, visa or work permit, proof of address, and South African bank account. Once submitted, our team will verify your details just like any local application.

We accept most formal documents that clearly show your name and residential address — like a utility bill, lease agreement, or bank statement — dated within the last three months.

We can't accept handwritten letters, screenshots, or documents without your full name or date. Everything needs to be recent, official, and linked to your residential address.

That's okay — as long as your proof of address matches where you live, not necessarily where your order's being delivered. You can confirm your delivery address separately when checking out.

Make sure you're logging in with your correct online banking credentials. If it still doesn't work, try switching browsers or devices. If you're still stuck, contact support — we'll guide you through it.

If your bank isn't listed, you can upload your bank statements manually. Just ensure they're clear, complete, and cover at least three months of transactions.

Try clearing your browser cache or switching to Chrome or Safari. If you're using a work device, certain firewalls might block verification — use a personal device instead for best results.

You'll be prompted to scan or upload your ID during verification. Make sure your document is well-lit, not blurry, and fully visible. We'll match it automatically — no need to email it.

Once your verification is successful, you'll receive your subscription agreement by email and in your Rentoza account. It confirms your product, term, and monthly fee before delivery.

If you don't qualify, don't worry — you can reapply after updating your documents or improving your affordability. We'll always let you know why you weren't approved, so you know exactly what to fix.

In most cases, no. As long as your details and income haven't changed, you're good to go. If anything has changed — like your address or job — we might just need an updated document or two.

Rentoza is a subscription-based platform that gives you access to the latest tech, appliances, and more — without the high upfront costs. You subscribe, use the product, and enjoy the flexibility to upgrade, return, or own it later.

It's all done online. Choose your product, complete the verification process, and make your first payment. Once approved, we'll deliver your order straight to your door.

There's no fixed limit, but each new product depends on your affordability and payment history. Once you've built up a solid subscription record, you can easily add more items.

Yes. We don't use credit scores to decide your approval. Instead, we look at your spending behaviour, income, and priorities — making it easier for everyone to access what they need.

You'll need to show proof of regular income — whether that's from self-employment, a side hustle, or another verified source. Without this, we won't be able to complete your verification.

Most of our products are brand new. In some cases, we offer certified refurbished items — clearly marked on the product page — that meet our strict quality standards and come fully tested and guaranteed.

Right now, we only offer products listed on our site. But if there's something you really want, let us know — we're always adding new products based on customer demand.

No, subscriptions must be in the name of the person who completes verification and payments. However, once approved, you can gift or share the product's use at your discretion.

If your order hasn't been dispatched, contact our support team as soon as possible. We'll help you update your order details or switch to a different product before it ships.

This usually happens due to missed payments, declined verification, or if the subscription terms weren't met. Check your email for the details — we'll always explain the reason and next steps to resolve it.

At the end of your term, you can choose to return the product, extend your subscription, upgrade to something new, or buy it out and make it yours. The choice is completely yours.

The buyout fee covers the final cost of owning the product after your subscription term. It's optional — you can either pay it to keep the product or return it at no extra cost.

Rentoza isn't just renting — it's flexible access. You can return, upgrade, or buy out your item depending on what works best for you at the end of your term.

Yes, if you'd like to own it, you can. Once you've completed your term, you'll receive a buyout offer to make the product officially yours.

Log into your Rentoza account and go to "My Subscriptions." From there, you can request a cancellation. We'll arrange a pickup for the product and confirm once it's received.

If you cancel before your term ends, you'll need to settle any outstanding amounts and return the product. Once it's checked and confirmed, we'll close your account.

Yes. Your personal and financial information is securely encrypted and stored. We comply with South Africa's POPIA regulations to keep your data safe and never share it without consent.

Your monthly subscription fee is automatically billed on your chosen debit date. It covers both the product use and protection, so you don't need to worry about surprise costs.

Your first payment is made during checkout. This confirms your order and starts the verification process. Your next payment will be on your selected debit date after delivery.

You'll choose your preferred debit date when you subscribe. If your delivery happens after that date, your payment schedule automatically shifts to match your new start date.

You can request a debit date change directly from your account or by contacting support. We'll confirm the new date and adjust your billing cycle accordingly.

You can update your details anytime from your Rentoza account. Just go to the Payments section and select "Update Details." This ensures your next debit runs smoothly.

We currently accept debit and credit cards, as well as direct bank debit orders. All payments are processed securely using encrypted gateways.

Check that your card has sufficient funds and isn't expired. If everything looks fine, try updating your payment details or contact support — we'll help you get it sorted quickly.

If you've noticed a duplicate or incorrect charge, contact us immediately. We'll review the transaction and refund any incorrect amounts right away.

Sometimes you may see a once-off pro rata or catch-up charge. This happens when your billing date changes or a previous payment was missed — we'll always notify you before this happens.

A pro rata fee is a small adjustment to align your first month's payment with your delivery date. It ensures you're only charged for the days you actually have the product.

If a payment isn't received on your debit date, it's marked as late. We'll send you reminders and give you a short grace period to catch up before any penalties apply.

If you know a debit will bounce, contact us before your date so we can make arrangements. We're always more flexible when you communicate early.

Once your payment reflects, your device will automatically unlock. If it doesn't, restart it or contact support — we'll manually unlock it for you once payment is confirmed.

Device locking is a built-in security feature that activates when a payment is missed or an account falls behind. Once your payment clears, it's unlocked automatically.

MobiControl is the system we use to manage and protect your subscribed devices. It helps us lock or unlock your device securely — it doesn't access your personal information or data.

Sometimes billing overlaps slightly if your return or closure hasn't been confirmed yet. Once your product is received and checked, any extra payments will be refunded.

Refunds are processed within 5–7 working days after confirmation. You'll receive an email as soon as it's been issued to your original payment method.

No problem — email your proof to our support team with your order number. This helps us locate your payment quickly and update your account.

Try opening the link in a different browser or clearing your cache. If it still doesn't work, we can resend a fresh link or guide you through payment over the phone.

Sometimes reminders are scheduled before your payment reflects. Once it clears in our system, they'll stop automatically — no need to worry.

If you see a charge you don't recognise, contact us with the transaction reference. We'll trace it immediately and confirm whether it's linked to your account.

Yes, you can make early payments or settle multiple months ahead. Just let us know so we can apply it correctly to your account.

Yes — but make sure you have their consent and the card is valid for recurring payments. You'll still be responsible for ensuring the payment goes through each month.

Once your verification is complete and your order is approved, our logistics team prepares your product for delivery. You'll receive tracking details as soon as it's on its way. Our couriers deliver directly to your door — quick, safe, and fully tracked from start to finish.

You can track your delivery by clicking the link in your shipping confirmation email or through your Rentoza Account Portal. Your waybill number will show live courier updates once the parcel is scanned into the courier's system.

Don't worry — this often means the courier has created your waybill but hasn't scanned your package into their system yet. Tracking usually updates within 24 hours. If it doesn't, contact our support team so we can follow up.

If your order hasn't arrived by the estimated delivery date, check your tracking link for the latest courier update. Sometimes, delays can happen due to high delivery volumes or verification issues. If there's no update, reach out to our support team — we'll investigate and give you a clear status update.

Once verified, your order moves to dispatch. It can take 1–3 working days for your device to leave our warehouse depending on your location and stock availability. You'll receive tracking details as soon as it's shipped.

We're so sorry about that. Please contact us immediately with photos of the product and packaging. We'll arrange a collection and replacement through our Rentoza Protect process at no extra cost to you.

At the moment, all Rentoza orders are delivered to your chosen address for security and verification purposes. Collections aren't available unless otherwise stated for specific in-store promotions.

Yes. For security reasons, the verified customer (or a nominated person with their ID) must be present to receive the delivery. Couriers cannot leave packages unattended or hand them over without verification.

We currently deliver across South Africa to all major cities and most surrounding areas. During checkout, you can confirm if your address is serviceable.

Not yet. Rentoza currently delivers within South Africa only.

We don't offer express delivery options at the moment. All deliveries follow our verified dispatch schedule to ensure product safety and verification compliance.

Delivery typically takes 2–5 working days after verification, depending on your location. Urban areas are usually faster, while outlying areas may take a little longer.

If your courier hasn't collected your return or exchange item within 2 working days, contact support with your waybill number. We'll follow up directly with the courier to arrange collection.

If you need to return an item, contact our support team. We'll help you schedule a collection through our courier partners. Returns must be in the same condition as received and include all accessories.

Yes, but only within our standard return policy period. The product must be unused, undamaged, and in its original packaging. Return shipping fees may apply.

If your return is delayed or the product is damaged, additional charges may apply based on the inspection report. We'll always communicate any costs before proceeding.

Rentoza partners with trusted national couriers such as The Courier Guy, Dawn Wing, and RAM to ensure secure, trackable deliveries across South Africa.

Rentoza Protect is our built-in protection plan that covers your product against accidental damage, faults, and certain types of loss during your subscription. It's peace of mind for every item you rent — simple, automatic, and included in your monthly subscription.

Rentoza Protect covers accidental damage, liquid damage, and product faults that aren't caused by negligence or misuse. If something goes wrong, we'll assess it and either repair or replace your device depending on the issue.

Damage refers to unexpected physical or liquid damage that affects how your product works — like a cracked screen, water exposure, or impact damage. Normal wear and tear or cosmetic marks aren't considered damage.

Yes. If your product develops a fault during your subscription, contact us and we'll guide you through the claim process. We'll inspect the device to determine if it qualifies for repair or replacement under Rentoza Protect.

Please contact us immediately and include photos of the damage and packaging. We'll arrange a collection and replacement as quickly as possible — there's no cost to you for issues that occur during delivery.

You can log your claim directly through your Rentoza Account Portal or by contacting support. We'll ask for a short description of what happened, plus photos if possible, and then guide you through the next steps.

Once your claim is submitted and your device is collected, our team will assess it within 3–5 working days. If approved, your replacement or repair will be dispatched right after.

A small protection fee is included in your monthly subscription cost. In the case of a claim, a minor replacement or repair fee may apply — we'll always let you know the exact amount before proceeding.

Replacement devices are fully tested, certified, and guaranteed to work like new. Depending on stock, you may receive a brand-new device or a refurbished one in excellent condition.

This sometimes happens automatically during device transfers. Please contact support and we'll unlock your replacement remotely within a few hours.

Yes — once your replacement is activated and your subscription is back in good standing, you're free to upgrade or buy out your product just like normal.

A manufacturer warranty covers factory defects for a limited time. Rentoza Protect goes further — it covers accidental damage and faults for as long as you're subscribed, giving you continuous protection and quick replacements when life happens.

Our Trade-In Programme lets you return your current device for credit toward your next subscription. It's a simple way to upgrade while saving money — and keeping your tech journey sustainable.

Once you submit your trade-in request, we'll collect your device and assess its condition. This helps us determine your trade-in value, which is based on the device's model, age, and working condition.

After we receive your device, the assessment is usually completed within 3–5 working days. You'll be notified as soon as your trade-in value is confirmed.

Your discount is applied immediately once your device is approved and your new subscription is activated. You'll see the value reflected in your updated monthly amount.

Your trade-in quote is valid for 7 days from the date you receive it. If you don't confirm your upgrade within that time, you can request a new assessment anytime.

Once you've confirmed your trade-in, we'll schedule a courier to collect your old device within 3 working days — at no extra cost.

Devices may be rejected if they're not in the condition stated during your trade-in request or if they can't be repaired or reused. We'll share a clear reason so you know exactly why and what to do next.

Your discount is calculated based on your device's model, current value, and physical and functional condition. We use industry benchmarks to ensure the value is fair and transparent.

Yes! You can upgrade to a newer model or downgrade to a more affordable option at any point in your subscription. Just log in to your account and submit an upgrade or downgrade request — we'll handle the rest.

If your personal or financial details haven't changed, no new documents are needed. If it's been a while since your last verification, we may ask you to reverify your information for security purposes.

Upgrading keeps you up to date with the latest tech, performance, and features — without paying full retail prices or worrying about resale. It's flexibility, without the financial commitment of ownership.

If you cancel before completing your trade-in or upgrade, the process will be paused. Any device already collected will be returned once applicable cancellation fees or outstanding amounts are settled.

In most cases, no. However, if your financial situation or account details have changed since your last verification, we may ask for an updated verification to make sure your new subscription stays accurate and secure.

Yes, you can. Once you've completed your minimum subscription term, you'll have the option to buy out your device. The buyout amount depends on how long you've had the product and its current value. You'll see the exact cost in your Rentoza Account Portal before confirming.

Once your buyout is complete and your payment is processed, your ownership certificate will be available in your Rentoza Account Portal. You'll also receive a confirmation email with a downloadable copy.

If the device is still linked to a previous subscriber's account, it will remain locked for security reasons. Please contact us with proof of purchase so we can verify the details and help you unlock it if possible. (Note: Devices obtained outside official Rentoza channels may not be eligible for reactivation.)

We're truly sorry for your loss. Please reach out to us directly so we can assist with the process. Depending on the circumstances, we may need a death certificate and proof of relationship to transfer or close the account with care and sensitivity.

Rentoza doesn't perform traditional credit checks, but if an account remains unpaid after multiple attempts to resolve it, it may be reported to the credit bureau as part of our debt recovery process. We always make every effort to reach you and resolve matters before that happens.

Rentoza is built around access through subscription — not ownership through cash sales. This model helps us keep products affordable and flexible for everyone. If you'd like to own your device, you can always buy it out at the end of your term.

You can find our stores listed on the Store Locator page on our website and in the app. Each location has full product access and staff ready to assist with subscriptions, upgrades, or trade-ins.

Yes! Many of our stores offer both collection and return options for your convenience. Please check in advance with the store to confirm availability for your specific product.

In-store verification can be faster in some cases because our staff can guide you step by step and resolve issues immediately. However, online verification is designed to be smooth and convenient, so you can choose whichever method works best for you.

Our in-store staff can:

• Help with account verification and updates
• Assist with trade-ins, upgrades, and device returns
• Demonstrate app features and answer subscription questions
• Resolve issues or escalate more complex requests

We're here to make sure your experience is simple and stress-free.

Most devices listed online are available in-store, including smartphones, tablets, and lifestyle tech. Some high-demand products may require online reservations before collection.

Absolutely. Our stores handle trade-ins and upgrades directly — you can bring your current device in, get it assessed on the spot, and leave with your new or upgraded device in the same visit (depending on stock availability).

Rentoza is South Africa's flexible subscription platform for tech and lifestyle products. We help you access the devices you need without the upfront cost of ownership, with easy upgrades, trade-ins, and protection included.

Yes, Rentoza is fully legitimate. Like any large service, occasional customer complaints appear on social media. We take every concern seriously and work hard to resolve issues quickly — our support team is always ready to help.

Our headquarters are in South Africa, with services and delivery available nationwide.

You can reach us via:

• Email: info@rentoza.co.za
• Phone: +27763720267
• In-app chat: Available in your Rentoza app
• Social media: Official Rentoza channels

We aim to respond to all inquiries as quickly as possible.

If you can't reach us through one channel, try another. Our support team monitors email, phone, and in-app chat throughout the day. You can also leave a message on social media and we'll follow up directly.

Log in to your Rentoza Account Portal, navigate to Profile Settings, and update your contact information. If you have issues, contact support for immediate help.

You can update your delivery address in your Account Portal before your order is dispatched. If the order is already in transit, contact support as soon as possible to request a courier redirect.

Your subscription agreement is available in your Account Portal under Documents. You can download or print it anytime.

If your subscription includes Xbox Game Pass, follow the redemption instructions in your Account Portal or in your welcome email. Support is available if you encounter any issues.

We love hearing from you! Submit feedback via the in-app form, email us at feedback@rentoza.co.za, or message us on social media. Every comment helps us improve your experience.

If a device isn't returned on time, it may incur additional fees and could be reported to the credit bureau. We always remind you in advance via email, app notifications, and SMS to avoid this situation.

Your data is safe with us. We use encryption, secure servers, and strict access controls to protect your information. We only share data when necessary for verification, delivery, or legal compliance — and never for marketing without your consent.