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Frequently Asked Questions

About Rentoza

Rentoza is South Africa’s first product subscription business. We champion access for all with subscriptions to everything from smartphones to fridges, from exercise equipment to baby gear. Why buy and get stuck with old tech, when you could subscribe and move on whenever you feel like it?

Verification Process

Tired of credit checks that force you to take on more debt just so you can have a good credit score? So are we. That’s why Rentoza uses a proprietary non-credit verification system that takes your spending habits into account as well. If you’re good at budgeting, you’re good with us.

Visit the How It Works page to learn more.

Shipping Enquiries

We know you can’t wait to get your new subscription – and trust us, we want to get it to you as quickly as we can.

You can find out how long a product takes to ship on its product page, but please be aware that this is calculated from when you complete verification, not from when you checkout. Once your product has made it to our dedicated couriers, you’ll receive a waybill that you can use to track your order while it’s in transit.

Manage My subscription

Want to upgrade to a more powerful device? Downgrade to something more budget-friendly? You can do it all – with no penalty fees – from your account page.

Please note that you will need to create a ticket for our support team to process your request. You can find out more here

Payment Enquiries

Your subscription is charged to your card every month on the same day that you completed checkout. But it doesn’t have to stay that way. You’ll have the opportunity to select your payment date when you sign your subscription agreement. If you’ve already signed your agreement, feel free to submit a support ticket if you’d like to change the day you’re charged, although this may incur a service fee.

Alternatively, you can find the answer to other payment-related questions on our FAQs.

Rentoza Protect

Tired of dealing with insurance premiums, brokers, and complicated contracts? We took care of all that for you: Every subscription comes bundled with Rentoza Protect, so you’re covered in case of loss, damage, or theft.

Want to know more about Rentoza Protect? Find the answers in our FAQs: Rentoza Protect


What Our Customers Say

Upgrade or Downgrade

Flexibility to change

Green Footprint

Contributing to a greener earth

Latest Tech

Offering top products


Reasonable offerings

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Our Stores

Retail Store Locations

Rentoza Cresta Shopping Centre

Monday – Saturday: 09:00 – 19:00
Sunday & Public Holidays: 09:00 – 17:00

Clearwater Mall

Mondays - Thursdays: 09:00 – 19:00
Friday: 09:00 – 21:00
Saturday: 09:00 – 19:00
Sunday: 09:00 – 17:00
Public Holidays: 09:00 – 19:00


Mondays - Saturdays: 9:00 - 19:00
Sundays :9:00 - 17:00
Public Holidays: 9am - 17pm

Southgate Mall

Mondays - Thursdays: 09:00 – 18:00

Friday: 09:00 – 19:00

Saturday: 09:00 – 18:00

Sunday: 09:00 – 16:00

Public Holidays: 09:00 – 16:00


Mondays to Saturdays : 09:00 – 19:00
Month End Friday and Saturday 9am-20pm
Sunday: 09:00 – 17:00
Public Holidays: 09:00 – 17:00

Wonderpark Shopping Centre

Mondays - Fridays: 09:00 – 19:00

Saturday: 09:00 – 17:00

Sunday: 09:00 – 15:00

Public Holidays: 09:00 – 17:00

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