Verifications Team Leader APPLY NOW

Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

The Role:

We are seeking a Verifications Team Leader to help scale our rapidly-growing team by ensuring exceptional standards in the verification process. This role is perfect for a detail-oriented and results-driven individual passionate about accuracy, compliance, and efficiency. You will lead a team to meet verification targets, maintain compliance with record-keeping standards, and drive high adoption of training and quality assurance practices to support seamless customer onboarding.

Key Responsibilities:

Verifications:

• Verification Accuracy: Ensure verifications are completed without errors.
• Turnaround Time: Ensure verifications are completed within the required SLA.
• Record Keeping: Maintain 100% compliance with record-keeping standards, ensuring completeness and organisation of verification records.

Leadership:

• Team Development & Engagement: Maintain team performance and productivity.
• Team Performance: Ensure the team consistently meets verification targets.
• Communication Effectiveness: Ensure effectiveness in instructions, meetings, and team alignment.
• Team Performance & Behavior Management: Provide regular KPI feedback, and manage attendance, punctuality, and work quality.

Reporting:

• Report Accuracy & Comprehensiveness: Ensure 100% accuracy in reporting.
• Timeliness of Reports: Submit all reports on or before deadlines.
• Actionable Insights: Deliver clear, well-structured, and easy-to-understand reports.

Training & Quality:

• Quality Assurance Scoring: Maintain Quality Assurance scoring that meets required targets
• Training & Refresher Adoption: Ensure high training adoption for efficient verification processes.

Customer Interaction & Resolution:

• First Call Resolution: Achieve resolution of inquiries related to verifications on first contact.
• Campaign Adoption: Drive high adoption of verification campaigns for seamless customer onboarding.
• Compliance and Standards: Ensure full compliance with e-commerce industry regulations and company standards.

Required Qualifications and Skills:

Ideal:

• Desire to work in a fast-paced environment
• Excellent telephonic and communication skills (speaking and writing)
• Highly motivated and energetic, along with a 'self-starter' attitude
• Must be able to thrive in a high-pressure environment
• Ability to multitask, prioritise, and meet deadlines in a timely manner
• Must be organised and detail-oriented
• Demonstrate empathy and initiative when engaging with customers. 
• Ability to read and analyze bank statements
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Must be shift flexible including one weekend day.
• Able to work overtime, especially during monthly peak period
• Technical expertise in data models, database design development, data mining and segmentation techniques would be advantageous. 
• Basic understanding of CRM systems, Zendesk advantageous.

Minimum Requirements

• Bachelor's Degree or relevant certifications and experience (essential)
• Team Leader/Management Experience (essential)
• 3+ years in business support experience
• IT & Data certifications (advantageous)
• Strong analytical skills
• Comfortable with repetitive processes
• Clear ITC record
• Fluent English - Written and Oral
• A high level of mathematical ability (advantageous)

Benefits:

Offices:

• Johannesburg
• Cape Town
• Durban

Perks:

• Free Friday lunches
• Monthly socials
• Medical aid
• Paid annual leave
• Staff discounts
• Employee Health and Wellness Assistance
• Learning and Development opportunities
• Mentorship programme
• Community initiatives
• Access to cutting-edge technology
• Hybrid (after the probationary period, if applicable)

If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting!

Rentoza is an equal-opportunity employer whose aim is to promote and achieve equal representation in all levels of all occupational categories. Preference will be given to candidates whose appointment will assist the Company in achieving its Employment Equity targets in terms of the Company Employment Equity Plan. 

By responding to this advertisement, you consent to Rentoza lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily. 

The company reserves the right not to make an appointment. An application will not in itself entitle the applicant to an interview or an appointment and failure to meet the minimum requirements of the post will result in the applicant automatically disqualifying him/herself from consideration. If you don't hear back from us in 30 days, please consider your application unsuccessful.