Reporting To: Operations Manager

Location: Cape Town & KwaZulu-Natal (split time required)

Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

The Role

The Regional Operations Team Leader will play a crucial role in optimising daily operations across Rentoza's Cape Town and KwaZulu-Natal offices. This key leadership position demands a highly organised and motivated individual with experience managing diverse operational functions within a fast-paced environment.

The Team Leader will lead and motivate teams across fulfilment, circular flow, logistics (recoveries and deliveries), facilities, and Rentoza Protect, ensuring seamless processes, cost-efficiency, and continuous improvement in both regions.

Key Role & Responsibilities:

Fulfilment:

• Oversee day-to-day operations in the fulfilment centre, ensuring accurate and timely order processing, picking, packing, and dispatch.
• Implement strategies to optimise warehouse efficiency and productivity.
• Manage inventory levels and maintain quality control standards.
• Collaborate with the Procurement department to ensure timely availability of required products.

Circular Flow:

• Manage the refurbishment process for returned products, maximising efficiency and quality control.
• Oversee repackaging and redistribution of refurbished products back to the subscriber base.
• Track and analyse circular flow data to identify areas for improvement and optimise resource utilisation.
• Drive customer satisfaction with refurbished products and promote the circular economy model.

Logistics (Recoveries and Deliveries):

• Lead the regional recovery team in repossessing devices from defaulting subscribers, managing cancellations, upgrades, and downgrades.
• Oversee delivery operations, ensuring on-time deliveries and customer satisfaction.
• Optimise delivery routes and schedules for cost-effectiveness.
• Collaborate with Supply Chain and Rentoza Protect departments to ensure seamless logistics integration.

Facilities Management:

• Responsible for managing and maintaining offices in both Cape Town and KwaZulu-Natal, ensuring a safe, comfortable, and productive work environment for employees.
• Implement cost-saving strategies for utilities, office supplies, and maintenance.
• Oversee security protocols and emergency procedures.

Rentoza Protect:

• Support Rentoza Protect team in promoting the program to customers in the regions.
• Assist with claims processing and ensuring efficient resolution for customers.
• Monitor customer satisfaction with Rentoza Protect and provide feedback for improvement.

Overall Regional Operations:

• Develop and implement operational plans and strategies for both regions, aligned with overall company goals.
• Lead and motivate diverse teams, fostering collaboration and communication across departments.
• Monitor key performance indicators (KPIs) for all functions and ensure continuous improvement.
• Identify and implement process improvements to optimise efficiency and reduce costs.
• Manage budgets and resources effectively.
• Build strong relationships with key stakeholders at all levels.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field (strongly preferred).
• Minimum 5 years of experience in a supervisory or leadership role within a fast-paced operational environment.
• Proven track record of successfully managing and optimising multi-faceted operations.
• Experience in a multi-site environment is highly desirable.
• Strong understanding of circular economy principles and sustainable business practices.
• Excellent communication, interpersonal, and leadership skills with the ability to motivate and inspire diverse teams.
• Strong analytical and problem-solving skills with the ability to identify and implement solutions to operational challenges.
• Demonstrated ability to manage budgets and resources effectively.
• Experience working with technology solutions to streamline operational processes.
• Ability to travel between Cape Town and KwaZulu-Natal regularly.

Personal Attributes:

• Strong business acumen and strategic thinking skills.
• Excellent organisational and time management skills.
• High standards of professionalism and integrity.
• Passion for continuous improvement and operational excellence.
• Adaptability to a dynamic and ever-changing business environment.

Benefits

Offices:

• Johannesburg
• Cape Town
• Durban

Perks:

• Free Friday lunches
• Monthly socials
• Discovery Medical aid : 100% cover (permanent staff)
• Provident Fund (permanent staff)
• Paid annual leave
• Employee Health and Wellness Assistance
• Learning and Development opportunities
• Mentorship programme
• Community initiatives
• Access to cutting edge technology
• Hybrid (after probationary period, if applicable)

If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting!

At Rentoza, we try our best to get back to everyone who applies for our exciting positions. However, we receive quite a number of applications which makes it impossible to respond to all the potential candidates. If you don't hear back from us in 30 days, please consider your application unsuccessful.