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Frequently Asked Questions
About Rentoza

Rentoza is South Africa’s first product subscription business. We champion access for all with subscriptions to everything from smartphones to fridges, from exercise equipment to baby gear. Why buy and get stuck with old tech, when you could subscribe and move on whenever you feel like it?

Verification Process

Tired of credit checks that force you to take on more debt just so you can have a good credit score? So are we. That’s why Rentoza uses a proprietary non-credit verification system that takes your spending habits into account as well. If you’re good at budgeting, you’re good with us.

Visit the How It Works page to learn more.

Shipping Enquiries

We know you can’t wait to get your new subscription – and trust us, we want to get it to you as quickly as we can.

You can find out how long a product takes to ship on its product page, but please be aware that this is calculated from when you complete verification, not from when you checkout. Once your product has made it to our dedicated couriers, you’ll receive a waybill that you can use to track your order while it’s in transit.

Manage My Subscription

Want to upgrade to a more powerful device? Downgrade to something more budget-friendly? You can do it all – with no penalty fees – from your account page.

Please note that you will need to create a ticket for our support team to process your request. You can find out more here.

Payment Enquiries

Your subscription is charged to your card every month on the same day that you completed checkout. But it doesn’t have to stay that way. You’ll have the opportunity to select your payment date when you sign your subscription agreement. If you’ve already signed your agreement, feel free to submit a support ticket if you’d like to change the day you’re charged, although this may incur a service fee.

Alternatively, you can find the answer to other payment-related questions on our FAQs.

Rentoza Protect

Tired of dealing with insurance premiums, brokers, and complicated contracts? We took care of all that for you: Every subscription comes bundled with Rentoza Protect, so you’re covered in case of loss, damage, or theft.

Want to know more about Rentoza Protect? Find the answers in our FAQs: Rentoza Protect.

Best In Class

What Our Customers Say

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JOHAN JOOSTE
February 12, 2025
Excellent service
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David Rawana
February 10, 2025
I'm very happy with Rentoza,now for everything I need I'll just "Rentoza it"
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Christina Mesias
February 7, 2025
The entire process, was handled extremely efficiently and I was really happy with the way my order was handled. My device came alot faster than expected and I am extremely happy with it< thanks rentoza
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Angela Lowery
February 4, 2025
Thank you Rentoza again for another great delivery!!!
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Ziyanda Twani
February 3, 2025
Hi team, Once again you topped your customer service everything was smooth , communication was the best all thank to: Given, Diteboho, Siphesile, Azile,Dimpho, Karabo and Teboho. Thanks Rentoza♥️
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tomothy coutr
January 30, 2025
Fast response and keep updates
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Eugene Basson
January 27, 2025
It whent fast and easy. They are vrendley and helped me fast. Thanks Rentoza and all youre employees.
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agastinho august
January 25, 2025
Great products, affordable and efficient service. I will highly recommend Rentoza… great job
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Bruce Venter
January 24, 2025
Well done to Rentoza's team, this was my second order in 4 weeks time with quick response and excellent customer service.
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Bee Skade
January 17, 2025
Thank you Rentoza ,I finally received my order even though it took sometime but I finally received my order and I am happy 😁
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Yolande Shawe
January 16, 2025
Thank you for the great service. For going the extra mile when you were out of stock to organise another machine to replace the one I ordered. Thank you again.
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Darawees Majiet
January 16, 2025
Firstly, Rentoza is a good company but lacks that personal connection to speak to an agent. I submitted so many emails queries and requests for a call from an agent, to no avail. However I need thank Mr Sibonisent Twele for solving all my insurance and upgrade issues. Thank you Sir
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lenah molefe
January 15, 2025
Got my second device with you, I’m a happy client
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Margaret Mokoena
January 15, 2025
Very quick and easy process, order delivered within 2days after fulfilment.
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Siyabulela Mka
January 7, 2025
Great services. Truly number 1

Upgrade or Downgrade

Flexibility to change

Green Footprint

Contributing to a greener earth

Latest Tech

Offering top products

Affordable

Reasonable offerings

Download it.

Rentoza it.

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