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Frequently Asked Questions
About Rentoza

Rentoza is South Africa’s first product subscription business. We champion access for all with subscriptions to everything from smartphones to fridges, from exercise equipment to baby gear. Why buy and get stuck with old tech, when you could subscribe and move on whenever you feel like it?

Verification Process

Tired of credit checks that force you to take on more debt just so you can have a good credit score? So are we. That’s why Rentoza uses a proprietary non-credit verification system that takes your spending habits into account as well. If you’re good at budgeting, you’re good with us.

Visit the How It Works page to learn more.

Shipping Enquiries

We know you can’t wait to get your new subscription – and trust us, we want to get it to you as quickly as we can.

You can find out how long a product takes to ship on its product page, but please be aware that this is calculated from when you complete verification, not from when you checkout. Once your product has made it to our dedicated couriers, you’ll receive a waybill that you can use to track your order while it’s in transit.

Manage My Subscription

Want to upgrade to a more powerful device? Downgrade to something more budget-friendly? You can do it all – with no penalty fees – from your account page.

Please note that you will need to create a ticket for our support team to process your request. You can find out more here.

Payment Enquiries

Your subscription is charged to your card every month on the same day that you completed checkout. But it doesn’t have to stay that way. You’ll have the opportunity to select your payment date when you sign your subscription agreement. If you’ve already signed your agreement, feel free to submit a support ticket if you’d like to change the day you’re charged, although this may incur a service fee.

Alternatively, you can find the answer to other payment-related questions on our FAQs.

Rentoza Protect

Tired of dealing with insurance premiums, brokers, and complicated contracts? We took care of all that for you: Every subscription comes bundled with Rentoza Protect, so you’re covered in case of loss, damage, or theft.

Want to know more about Rentoza Protect? Find the answers in our FAQs: Rentoza Protect.

What Our Customers Say

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mahlatse Mabulane
April 2, 2025
*Update* Just a quick update on my previous review below, I’m happy to say that Tumelo Mudau assisted me like no one ever did, he made effort to call me and listen to my story and after compiling the full statement he then went to the payments department to sort the mess out, I’m happy to say that everything was done as I had requested and he even sent me the certificate of ownership for my device immediately, I wish the could be more consultants like him who put the client first and actually takes time to listen and shows empathy. ********** This is so frustrating I’ve been trying to have my problem solved and when I make a follow up I keep getting a new agent and I have to re explain my query from start again, I feel like I’m losing my mind. I completed my 12-month subscription with Rentoza in November 2024 and requested that we proceed with the buyout arrangement for the device. I was assured by Zintle Mabongo that the necessary steps would be taken and buyout documents will sent to me but unfortunately, nothing has happened, and no buyout documents where sent, Additionally, I sent a reminder email asking if the buyout price had been adjusted, and I was informed by Rhai Carvalho that my query was being escalated to the relevant department. However, no one has followed up with me, and the normal subscription payments continued to be deducted from my account without any changes being made to the buyout process. I’ve been making monthly payments, and to date, I’ve paid the majority of the buyout price, which was set at R7,930. The balance left is now R1,730 and I was told that the amount I paid will not be allocated to my buyout amount. After explaining everything and sending my proof to Roche he said he has escalated this query to management, I then received an email with a link to pay a buyout price of R3280, when I explained that it has to be R1730, it was back to square one, Natalia Alves was saying things I don’t want to hear, Saying that I need to pay the R7,930, I can’t keep explaining the same thing to different agents over and over, I feel like I’m losing my mind, your team incompetence won’t cost me this much, I wont allow it to happen. Stop playing with peoples emotions and money please, I need this to be sorted out. #137477
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sila mahada
March 31, 2025
I’ve been waiting for my refund for more than three weeks. When I send emails no response…bad bad experiences
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wazeer sadulla
March 27, 2025
Hi every one rentoza has really picked up there game over the past few year. With people like hulisani that assisted me very well spoken. Amazing person. Keep it up proud to. Do business with rentoza. Keep it up n dont let us down if i coukd gvie hulisani 20 stars i would
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Simphiwe Vilane
March 24, 2025
I began by having a bad experience on my first order with Rentoza, I decided to keep the device for few days and upgraded hoping for a better experience and new device and that exactly what happened, I’m happy with my upgrade it came new. I want to add another device subscription but I am hesitant because of the Possibilities of receiving a device that is in an old box and not sealed even like how new phones supposed to be. The price is quite high and so I feel since there’s no guarantee of getting a new phone (what Rentoza told me) I should just continue with the current subscription I have and not put myself in a situation where I will be coming here to give 1star review. It’s unfortunate that you will have both bad and good experience when dealing with them. For flexibility and easy upgrade I’m giving them a 4 star.
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Justin Underhill
March 7, 2025
Just fantastic. Helpful staff. Very responsive. Great products on offer without the usual headaches. Highly recommended.
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NEO CHAVALALA
March 3, 2025
you guys you such a scammers, how can rent a device with higher price for 12 month and after 12 month you still need to owned the product or buying out, you scamming us you people and taking advatange.
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nomali mtolo
February 25, 2025
Even though my order was delayed, they kept updating me. Thank u
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Shaun Swart (Shaun)
February 25, 2025
Excellent service and help full
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JOHAN JOOSTE
February 12, 2025
Excellent service
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David Rawana
February 10, 2025
I'm very happy with Rentoza,now for everything I need I'll just "Rentoza it"
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Christina Mesias
February 7, 2025
The entire process, was handled extremely efficiently and I was really happy with the way my order was handled. My device came alot faster than expected and I am extremely happy with it< thanks rentoza
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Angela Lowery
February 4, 2025
Thank you Rentoza again for another great delivery!!!
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Ziyanda Twani
February 3, 2025
Hi team, Once again you topped your customer service everything was smooth , communication was the best all thank to: Given, Diteboho, Siphesile, Azile,Dimpho, Karabo and Teboho. Thanks Rentoza♥️
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tomothy coutr
January 30, 2025
Fast response and keep updates
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Eugene Basson
January 27, 2025
It whent fast and easy. They are vrendley and helped me fast. Thanks Rentoza and all youre employees.

Upgrade or Downgrade

Flexibility to change

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Latest Tech

Offering top products

Affordable

Reasonable offerings

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Rentoza it.

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