Driver/Field Agent (Cape Town) APPLY NOW
Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.
The Role:
We are looking for a Driver/Field Agent to join our Logistics and Recoveries department to help deliver a world-class customer experience for our rapidly growing subscriber base. The Driver/Field Agent role is for an ambitious and highly motivated individual seeking the rare opportunity to help scale a high-growth technology company, with significant potential for career growth across multiple verticals. The ideal candidate will be responsible for ensuring the timely and efficient delivery of packages to customers, providing excellent customer service, and representing our brand positively in the field.
Key Responsibilities:
Delivery Operations:
- Pick up and deliver packages to customers across designated routes within the assigned area.
- Review the daily route plan. Plan the route, or follow the prescribed route, using the Google Maps app (re-align, when necessary, based on changes authorised by line manager).
- Ensure all deliveries are made in a timely, efficient, and safe manner.
- Accurately track and document deliveries, including any special instructions or customer requests.
- Assist with fulfillment tasks when required.
Customer Interaction:
- Provide friendly, professional service during all customer interactions.
- Communicate with customers regarding delivery status, expected arrival times, and any potential delays.
- Handle any customer inquiries or issues promptly and escalate to management as needed.
Vehicle Maintenance:
- Ensure the company vehicle is maintained in excellent condition, reporting any maintenance issues or damages immediately.
- Adhering to vehicle maintenance, checklists, servicing within required mileage, and license disk renewal.
- Keep the delivery vehicle clean, organized, and stocked with necessary supplies.
Safety and Compliance:
- Follow all traffic laws and company policies to ensure safe driving practices.
- Adhere to all company protocols regarding package handling, delivery verification, and customer privacy.
- Comply with all safety regulations and guidelines to ensure the safety of self, customers, and packages.
Reporting and Documentation:
- Maintain accurate records of deliveries, including time logs, mileage, and delivery confirmations.
- Report any delivery issues, accidents, or delays to the Operations Manager promptly.
Required Qualifications and Skills:
- Matric/Grade 12
- Valid Driver's license and PDP with a clean record (no endorsements)
- Fluent in English - Written and Oral
- Minimum 5 years driving experience
- Ability to work weekends and overtime, especially during monthly peaks.
- Ability to negotiate and secure collection dates with defaulting customers.
- Ability to collaborate across multiple teams to evolve processes and drive operational excellence.
- Investigative/problem solving mindset.
- Ability to work independently.
- Excellent organisational skills.
- Strong verbal interpersonal communication skills with internal stakeholders and external customers.
- Technically sound ability to understand reporting principles and structures.
- Good understanding of value chain and business processes over multiple systems such as Zendesk, Shopify, Route Planning, Jira and Google G-suite.
Benefits:
Offices:
- Johannesburg
- Cape Town
- Durban
Perks:
- Free Friday lunches
- Monthly socials
- Discovery Medical aid: 100% cover (permanent staff)
- Provident Fund (permanent staff)
- Paid annual leave
- Staff discounts
- Employee Health and Wellness Assistance
- Learning and Development opportunities
- Mentorship programme
- Community initiatives
- Access to cutting edge technology
- Hybrid (after probationary period, if applicable)
If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting!
Rentoza is an equal opportunity employer whose aim is to promote and achieve equal representation in all levels of all occupational categories. Preference will be given to candidates whose appointment will assist the Company in achieving its Employment Equity targets in terms of the Company Employment Equity Plan.
By responding to this advertisement, you consent to Rentoza lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily.
The company reserves the right not to make an appointment. An application will not in itself entitle the applicant to an interview or an appointment and failure to meet the minimum requirements of the post will result in the applicant automatically disqualifying him/herself from consideration. If you don't hear back from us in 30 days, please consider your application unsuccessful.