Welcome to Rentoza! We're a South African company that's changing the game in retail and e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

The Role:

We are seeking an experienced and dynamic Store Manager to oversee both our retail store/kiosk with omni channel operations experience. This role requires a leader who can manage day-to-day in-store activities, drive online sales, and ensure a seamless customer experience across all channels leveraging business platforms. The ideal candidate will have a strong background in retail management, a deep understanding of e-commerce and omni-channel environments, and the ability to manage a team while achieving business goals.

Key Role & Responsibilities

Retail Store Management:

• Oversee daily operations of the retail store/kiosk, including staff management, inventory control, visual merchandising, and customer service.
• Lead and motivate the store team to achieve sales targets, provide exceptional customer service, and maintain a positive store environment.
• Ensure the store is well-stocked, clean, and compliant with all safety and operational standards.
• Analyse sales reports and customer feedback to identify opportunities for improvement in the store's performance.

E-commerce Management:

• Manage the e-commerce platform, ensuring accurate product listings, inventory synchronisation, and smooth order processing.
• Collaborate with marketing, product and tech teams to optimize the online shopping experience, including website functionality, product descriptions, and customer service.
• Monitor online sales performance, identify trends, and implement strategies to increase online revenue.
• Handle customer inquiries and issues related to online orders, ensuring timely and satisfactory resolutions.

Team Leadership & Development:

• Recruit, train, and develop a high-performing sales driven team at the retail store/kiosk.
• Conduct regular team meetings, performance reviews, and provide ongoing coaching and support.
• Foster a collaborative and customer-focused culture, encouraging teamwork and a strong sense of ownership among employees.

Inventory & Supply Chain Management:

• Oversee daily inventory management in store and as per the business systems, ensuring accurate stock levels.
• Work closely with the value chain  to ensure optimal customer experience is maintained from timely verification to delivery of products.

Systems:

• Utilize data and dashboards to monitor daily sales performance and customer interaction.
• Track and analyze the progress of individual retail sales associates using system-generated reports.
• Ensure accurate data entry and consistency across all platforms.
• Leverage system insights to identify trends, forecast sales, and adjust strategies accordingly.
• Train and support team members in using company systems effectively.
• Oversee the integration of new technologies or software updates, ensuring minimal disruption to daily operations.
• Manage any system-related troubleshooting and coordinate with the Technology and Product teams for swift resolution.

Customer Experience:

• Ensure a consistent and high-quality customer experience across all channels, including in-store, online, and in person customer service.
• Address and resolve customer complaints and issues promptly, maintaining a high level of customer satisfaction.
• Gather and analyse customer feedback from both retail and online platforms to continuously improve service offerings.

Required Qualifications and Skills:

• Bachelor’s degree in Business Administration, Retail Management, or a related field advantageous
• Minimum of 3-5 years of experience in retail management, with experience in e-commerce operations.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Proficiency in Zendesk, e-commerce platforms and inventory management systems
• Analytical mindset with the ability to interpret sales data and financial reports.
• Ability to multitask, prioritise, and manage time effectively.
• Ability to stand for extended periods and perform other physical tasks as needed.

Benefits:

Offices:

• Johannesburg
• Cape Town
• Durban

Perks:

• Free Friday lunches
• Monthly socials
• Discovery Medical aid: 100% cover (permanent staff)
• Provident Fund (permanent staff)
• Paid annual leave
• Staff discounts
• Employee Health and Wellness Assistance
• Learning and Development opportunities
• Mentorship programme
• Community initiatives
• Access to cutting edge technology
• Hybrid (after probationary period, if applicable)

If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting!

Rentoza is an equal opportunity employer whose aim is to promote and achieve equal representation in all levels of all occupational categories. Preference will be given to candidates whose appointment will assist the Company in achieving its Employment Equity targets in terms of the Company Employment Equity Plan. 

By responding to this advertisement, you consent to Rentoza lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily. 

The company reserves the right not to make an appointment. An application will not in itself entitle the applicant to an interview or an appointment and failure to meet the minimum requirements of the post will result in the applicant automatically disqualifying him/herself from consideration. If you don't hear back from us in 30 days, please consider your application unsuccessful.