Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

The Role:

We are looking for a Senior Collections Agent to join our dynamic team and help deliver a world-class digital customer experience within the verifications team for our rapidly growing subscriber base. This role is for an ambitious and highly motivated individual seeking the rare opportunity to help scale a high-growth technology company, across multiple verticals.

Key Responsibilities:

1. Debt Recovery

• Contact customers to collect outstanding payments through phone calls, SMS, and emails 
• Negotiate repayment plans with customers who are unable to pay in full.
• Ensure payments are processed accurately and on time.

2. Account Management

• Maintain detailed records of customer accounts, including payment history and outstanding balances.
• Update payment statuses in the system.
• Follow up with customers to ensure commitments are met.

3. Communication and Customer Service

• Provide excellent customer service by handling inquiries and concerns professionally.
• Explain payment terms, agreements, and options clearly to customers.
• Build and maintain positive relationships to encourage timely payments.

4. Goal-Oriented Tasks

• Meet or exceed daily, weekly, or monthly collection targets.
• Collaborate with team members to share best practices and strategies for improving collections.
• Keep up to date with product or service changes to address customer queries effectively.

Required Qualifications and Skills:

• Matric
• Minimum of 2 - 5 Years Experience in collections related role
• Proficiency in Google Workspace, Slack, Zendesk, Atlassian
• Ability to work under pressure
• Exceptional attention to detail, organisational and planning skills
• Interpersonal skills (I.e. communication, ability to handle conflict, independence and time management)
• Desire to learn, adapt, grow and think "outside the box"
• A Team Player - reaching out to peers, and fostering good relationships with Team Leaders and Executives to establish an overall collaborative working relationship.
• A Hard Worker - a dedicated individual willing to go the extra mile to make sure a task is not only done, but done right
• A Flexible/Adaptable Individual - adjusting quickly to changing priorities and conditions. You cope effectively with complexity and change.
• A Good Communicator - You speak and write clearly and articulately without being overly verbose or talkative. You are also able to communicate with peers and superiors about your shortcomings and needs
• A Broad Thinker - You are able to adapt other things (in or outside of business) to help you understand or even solve a complex issue. You are multi-dimensional in your thinking.

Benefits:

Offices:

• Johannesburg
• Cape Town
• Durban

Perks:

• Free Friday lunches
• Medical aid 
• Paid annual leave
• Employee Health and Wellness Assistance
• Learning and Development opportunities
• Access to cutting-edge technology
• Hybrid (after the probationary period, if applicable)

If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting!

Rentoza is an equal-opportunity employer whose aim is to promote and achieve equal representation in all levels of all occupational categories. Preference will be given to candidates whose appointment will assist the Company in achieving its Employment Equity targets in terms of the Company Employment Equity Plan. 

By responding to this advertisement, you consent to Rentoza lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily. 

The company reserves the right not to make an appointment. An application will not in itself entitle the applicant to an interview or an appointment and failure to meet the minimum requirements of the post will result in the applicant automatically disqualifying him/herself from consideration.If you don't hear back from us in 30 days, please consider your application unsuccessful.