Company

Rentoza has embarked on the bold mission to democratise and dematerialise ownership of technology devices and appliances for all African consumers. We are South Africa’s first pure play subscription model for digital goods and appliances, our model is breaking new ground in driving access, affordability and flexibility in the e-commerce ecosystem while remaining distinctly clear of finance and credit consumer propositions.

We believe that the subscription economy will be the next leap frog for the African continent and it is our goal to build, scale and purport this economic phenomenon in the region by building an inclusive, technology enabled platform and business.

While we are bold, audacious and obsessed with our purpose we execute business outcomes by aligning to a culture of radical transparency, authenticity and resolve. Come join the subscription revolution.

Challenge

We are looking for an Insurance Agent to join our dynamic team and help deliver a world class digital customer experience within the verifications team for our rapidly growing subscriber base. This role is for an ambitious and highly motivated individual seeking the rare opportunity to help scale a high growth technology company, across multiple verticals.

The Role:

We are looking for an Insurance Agent to assist our Insurance team in helping deliver a world class customer experience for our rapidly growing subscriber base.

The Insurance Agent will be responsible for liaising with clients and effectively addressing their concerns and enquiries (escalating if necessary), processing the claims we receive and sending them to our insurer, adopting our policies and assisting in the development of these, as well as any other ad hoc duties within our scope of work that may arise in order for us to achieve our goals.

The role will entail maintaining relationships with our existing clients, suppliers/manufacturers and fostering relationships with new clients while preserving the relationship with our insurer(s) (and associated parties). All this requires attention to detail as well as interpersonal skills to ensure that claims are managed from customers to the relevant third parties in an efficient manner.

In this role you will be communicating with clients, suppliers, manufacturers, insurers (and other relevant 3rd parties) through various mediums, all depending on what that specific duty requires. This is essential in maintaining efficiency and customer satisfaction, while also fostering great working relationships with our suppliers and insurers.

The role is for an ambitious and highly motivated individual seeking the rare opportunity to help scale a high growth technology company, with significant potential for career growth. You will be joining an entrepreneurial team of hard-working and creative people who are passionate about disrupting for purpose.

Output:

• Manage daily correspondence with clients on our various platforms. This correspondence can range from client enquiries about the insurance process to updates on the progress of their claims and everything in between.
• Learn and adopt our processes and policies in order to best serve Rentoza and ensure efficiency and a good flow of communication within the company
• Assist in achieving maximum customer satisfaction in accordance with organizational plans
• Maintain responsibility for performing all duties in compliance with related legal/statutory, regulations, professional standards, responsibilities and obligations and insert as applicable
• Avail yourself for any ad hoc duties within the scope of our work that may be required as we develop new policies and systems
• Utilize systems to manage insurance functions, analysis and documentation
• Liaise with all other departments about insurance related matters as needed
• Manage and maintain contact with internal and external clients/customers, suppliers, manufacturers and insurers.
• Maintain accurate records to feed into daily, weekly and monthly reports.

Minimum Qualifications/Requirements:

• BCom in Insurance & Risk Management (or related qualification)
• Minimum of 2 Years Experience in the Insurance Industry
• Proficiency in Google Workspace, Slack, Zendesk, Atlassian
• Analytical skills
• Ability to work under pressure
• Exceptional attention to detail, organisational and planning skills
• Interpersonal skills (I.e. communication, ability to handle conflict, independence and time management)
• Desire to learn, adapt, grow and think "outside the box"
• Clear ITC record
• A Team Player - reaching out to peers, fostering a good relationship with Team Leaders and Executives to establish an overall collaborative working relationship.
• A Hard Worker - dedicated individual willing to go the extra mile to make sure a task is not only done, but done right
• A Flexible/Adaptable Individual - adjusting quickly to changing priorities and conditions. You cope effectively with complexity and change.
• A Good Communicator - You speak and write clearly and articulately without being overly verbose or talkative. You are also able to communicate with peers and superiors about your shortcomings and needs
• An Analytical Person - You are able to structure and process qualitative and quantitative data and draw insightful conclusions from it. You exhibit a probing mind and achieve deep insights.
• A Broad Thinker - You are able to adapt other things (in or outside of business) to help you understand or even solve a complex issue. You are multi-dimensional in your thinking.