Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

The Role

We are seeking a detail-oriented and customer-focused Insurance Agent to join our e-commerce team. The Insurance Agent will be responsible for handling insurance claims related to online purchases, providing exceptional customer service, and ensuring timely resolution of claims. This role requires strong communication skills, empathy, and a thorough understanding of insurance policies and procedures.

The role will entail maintaining relationships with our existing clients, suppliers/manufacturers and fostering relationships with new clients while preserving the relationship with our insurer(s) (and associated parties). You will be communicating with clients, suppliers, manufacturers, insurers (and other relevant stakeholders) through various mediums, all depending on what that specific duty requires. This is essential in maintaining efficiency and customer satisfaction, while also fostering excellent working relationships with our suppliers and insurers.

Key Responsibilities:

• Receive and review insurance claims submitted by customers for damaged, lost, or defective items purchased through our e-commerce platform.
• Conduct thorough investigations into each claim, including gathering relevant documentation, contacting suppliers or manufacturers, and assessing liability and coverage.
• Communicate with customers promptly and professionally to gather additional information, explain the claims process, and provide updates on claim status.
• Evaluate claims based on policy terms, coverage limits, and applicable laws and regulations to determine claim validity and settlement options.
• Collaborate with internal teams, including customer service, logistics, and finance, to gather information and facilitate claim resolution.
• Negotiate settlements with customers, suppliers, or insurers within established guidelines and timelines.
• Maintain accurate records of claims, correspondence, and settlement agreements in the insurance database or CRM system to feed into daily, weekly and monthly reports.
• Provide guidance and support to customers throughout the claims process, including answering questions, addressing concerns, and ensuring customer satisfaction.
• Analyse current claims management processes and identify areas for improvement.
• Implement innovative solutions to streamline claims processing, reduce costs, and enhance customer satisfaction.
• Stay updated on industry trends and emerging technologies that can improve insurance management and claims processing.
• Collaborate with the tech team to integrate new tools and systems that enhance claims management and overall insurance processes.

Required Skills and Qualifications

• Bachelor's degree in insurance, business, or related field (preferred).
• Proven experience as an Insurance Agent or Claims Adjuster
• Strong analytical skills and attention to detail in evaluating insurance claims and assessing coverage.
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers, suppliers, and insurers.
• Proficiency in insurance claims software, CRM systems, and Microsoft Office Suite.
• Knowledge of e-commerce platforms and online retail operations is a plus.
• Ability to work independently, prioritise tasks, and handle multiple claims simultaneously.

Benefits

Offices:

• Johannesburg
• Cape Town
• Durban

Perks:

• Free Friday lunches
• Monthly socials
• Discovery Medical aid : 100% cover (permanent staff)
• Provident Fund (permanent staff)
• Staff discounts
• Paid annual leave
• Employee Health and Wellness Assistance
• Learning and Development opportunities
• Mentorship programme
• Community initiatives
• Access to cutting edge technology
• Hybrid (after probationary period, if applicable)

If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting!

Rentoza is an equal opportunity employer whose aim is to promote and achieve equal representation in all levels of all occupational categories. Preference will be given to candidates whose appointment will assist the Company in achieving its Employment Equity targets in terms of the Company Employment Equity Plan. 

By responding to this advertisement, you consent to Rentoza lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily. 

The company reserves the right not to make an appointment. An application will not in itself entitle the applicant to an interview or an appointment and failure to meet the minimum requirements of the post will result in the applicant automatically disqualifying him/herself from consideration.If you don't hear back from us in 30 days, please consider your application unsuccessful.