Job Title: Head of Product - Subscription products

Location: Johannesburg - Sandton/ Cape Town (Hybrid)

Department: Product

Reports To: CEO

About the Company

Rentoza is a fast-growing subscription-based business that’s transforming the way people access and experience consumer goods. At Rentoza, innovation drives everything we do, from building seamless user interfaces to delivering exceptional customer experiences. If you’re passionate about technology, creativity, and solving real-world problems, we’d love for you to join our dynamic and collaborative team

Overview:

We are looking for an experienced Head of Product to lead the design, development, and management of retail banking and subscription-based products. This role is critical in shaping product strategy, enhancing customer experience, and driving business growth through innovative and commercially viable product offerings.

Key Responsibilities

Product Strategy & Vision

• Own and evolve the product roadmap in line with company strategy, customer needs, and market trends.
• Conduct regular customer needs analysis, market research, and competitive assessments to identify product opportunities.
• Align product portfolio management to lifecycle stages—from ideation and development to retirement.
• Monitor and manage product performance through financial indicators, customer behavior insights, and growth metrics.

Product Design, Development & Delivery

• Design and develop new products and enhancements for existing ones, ensuring commercial viability and alignment with customer needs.
• Prepare business cases, problem statements, user stories, roadmaps, and go-to-market documentation.
• Oversee end-to-end product lifecycle, ensuring timely delivery using Agile or Scrum methodologies.
• Continuously improve internal processes through data-driven strategies and insights.

Product Management

• Coordinate the rollout and implementation of new products or changes to existing offerings.
• Collaborate with pricing teams for product repricing strategies and manage related communication and marketing materials.
• Maintain and update all relevant product and process documentation.
• Lead product clean-up initiatives and manage back-book products.

Customer-Centric Focus

• Advocate for the voice of the customer in all product decisions.
• Utilize feedback, research, and analytics to enhance the user experience and increase customer lifetime value.

Control & Compliance

• Ensure a compliant control environment within the product portfolio, balancing risk, customer demand, and growth objectives.
• Monitor service levels and ensure delivery is in line with SLAs.

Stakeholder Management

• Engage cross-functionally with marketing, sales, engineering, operations, and infrastructure teams to ensure seamless execution.
• Lead communication efforts related to product changes or launches.
• Represent the product function in relevant group-level forums.

Leadership & Team Development

• Lead and mentor a team of Product Managers, fostering a collaborative, high-performance culture.
• Drive accountability, professional development, and cross-functional alignment.

Education & Experience Requirements

• Bachelor’s degree in Commerce, Finance, Marketing, or related field (NQF Level 6 minimum).
• Honours degree (B.Sc. or B.Com) is advantageous.
• 4–7 years of experience in retail or subscription-based product environments.

Skills & Competencies

• Strong problem-solving and analytical skills.
• Deep understanding of product lifecycle management.
• Knowledge of e-Commerce and digital product ecosystems.
• Excellent communication, stakeholder engagement, and documentation abilities.
• Strategic thinker with a hands-on, execution-focused mindset.